Case Study
Auto Windscreens cuts costs and enhances IFS value with Platned
Auto Windscreens partnered with Platned to carry out a major transformation of its IFS Field Service Management system. Over a six-month period, the company transitioned from a heavily customized mobile setup to a clean, easy-to-maintain baseline upgrade, significantly improving system manageability.
The project reduced the company’s dependence on expensive third-party vendors, optimized key workflows, and built-up internal expertise to support future growth. With Platned’s guidance, Auto Windscreens now operates a more efficient, scalable IFS environment designed for long-term success.
How Platned helped Auto Windscreens streamline operations and build internal expertise
Built in-house capabilities, eliminating delays, high costs, and dependency on external vendor consultants.
Provided on-demand access to expert service management skills on a time-and-materials basis.
Delivered objective analysis and refinement of key workflows and user interfaces.
Completed a successful upgrade from a complex, high-maintenance mobile setup to a simplified baseline solution: all within six months.
Supplied detailed documentation and hands-on training to empower internal teams to quickly act on technician feedback and improve system usability.
The consultant did everything they said they would and delivered everything promised on-time and under budget. The quality of output and the depth and level of documentation is first-class.
Adrian Egley, Application Support Team Leader for, Auto Windscreens
About Auto Windscreens
Owned by the Marker study Group, Auto Windscreens is a leading UK automotive glazing brand specialising in windscreen repair and replacement. Operating from headquarters in Chesterfield, Derbyshire, the company supplies leading insurers, brokers and fleet management companies as well as the public with a fast, convenient, high quality screen repair and replacement service. Auto Windscreens employs around 900 people, of which over 99% use or access the company’s IFS enterprise software platform on a daily basis.
