Reimagine mobile field operations with Platned + IFS MWO

IFS Mobile Work Order is designed to keep technicians productive even without internet access. Whether they’re in remote, rural, or underground locations, the app allows them to view and update work orders without interruption. All changes made offline are stored securely on the device and then synced back to the system automatically once connectivity is restored.

IFS Mobile Work Order equips field staff with step-by-step workflows, detailed asset records, safety guidelines, and parts availability. By giving technicians, the right information at the right time, the app makes service delivery more efficient, improves first-time fix rates, and ensures jobs are completed correctly the first time.

Remote assistance is a feature that lets specialists support field technicians through live video. Using the technician’s device camera, experts can see exactly what’s happening on-site, add on-screen annotations, and walk the technician through the repair process in real time. This improves accuracy, speeds up problem resolution, and helps avoid unnecessary repeat visits.

Yes. IFS Mobile Work Order integrates directly with IFS Cloud, sending updates like job status, time tracking, parts consumption, and customer approvals straight into the system. This eliminates duplicate data entry, keeps records accurate, and ensures your back office stays in sync with field activity in real time.

IFS Mobile Work Order is compatible with Android, iOS, and Windows devices. Administration is handled through IFS Aurena Native, allowing you to centrally manage user permissions, push notifications, and app settings for a smooth and secure rollout.

Platned ensures a complete, low-risk deployment of IFS Mobile Work Order. This includes setting up devices, configuring user permissions, testing offline syncing and updates, and providing hands-on training for both technicians and supervisors, either on-site or remotely, to ensure a smooth launch.

Absolutely. Platned works with you to configure workflows and scheduling rules that align with your current systems and operational needs. This is especially effective for organizations using IFS Planning and Scheduling Optimization (PSO), ensuring the mobile solution fits seamlessly into your service processes.

After deployment, Platned delivers continuous support to ensure peak performance. This includes regular performance reviews, insights from dashboards, and process optimizations. Additionally, we can assist with implementing complementary tools like Advanced Forms to enhance digital data capture and streamline workflows.

Field technicians gain from fully digital workflows, real-time access to asset and job information, and reduced need for repeat visits. This leads to greater efficiency, stronger compliance with safety and service standards, and an overall improvement in customer satisfaction.

Reach out to Platned to discuss your specific field service needs. We’ll guide you through the entire deployment process, configure the mobile solution to match your operations, and provide comprehensive support to ensure smooth adoption and long-term success.