Smarter service starts now
Consult with our expertsEmpower your field teams with IFS FSM and PSO, delivered by Platned
In a world where customers expect fast, reliable, and personalized service at all times, meeting those demands - especially in complex field environments - can be a challenge.
That's where Platned comes in. As an IFS Gold Services Partner, we implement IFS Field Service Management (FSM) and IFS Planning and Scheduling Optimization (PSO) to help your teams work more efficiently, boost customer satisfaction, and reduce service costs.
What is IFS FSM?
IFS FSM is a complete cloud-based solution for managing the full field service lifecycle - from work orders and parts logistics to technician tracking, contracts, warranties, and customer feedback.
With FSM, your organization can:
Monitor assets and workforce activity in real time
Automate dispatch and job scheduling
Digitize field processes with mobile-ready tools
Improve visibility across service performance and cost
Deliver seamless, end-to-end service experiences
Whether your focus is maintenance, inspections, installations, or repair, IFS FSM fits your workflow - not the other way around.
What is IFS PSO?
IFS PSO brings AI-powered scheduling intelligence to your service operations. It factors in availability, location, skillsets, priorities, and SLAs to generate optimized schedules that reduce delays and maximize output.
With PSO, you can:
Automate daily scheduling with minimal manual input
Cut travel time and improve fuel efficiency
Re-optimize in real time to handle urgent jobs
Predict delays and proactively manage risk
Improve SLA performance at any scale
Whether you're dispatching 20 field reps or 10,000, PSO ensures the right tech is on the right job—every time.
Individually, FSM and PSO offer powerful capabilities. Together, they create a connected, intelligent service platform that drives real impact:
1. Faster response times
with smart scheduling
2. Improved first-time fix rates
through mobile access and parts visibility
3. Lower costs
via optimized travel and technician utilization
4. Stronger customer relationships
through accurate appointments and updates
5. Scalable operations
that adapt to change and growth
All built on IFS Cloud™, giving you enterprise-grade reliability, evergreen updates, and seamless integration with ERP, CRM, and other business-critical systems.
Why partner with Platned?
At Platned, we don’t just configure software - we work alongside you to transform your service model.
We’ve helped utilities, telecoms, manufacturers, and service providers unlock the full potential of IFS FSM and PSO. Our team combines deep IFS product knowledge with real-world industry experience to deliver tailored solutions that meet your strategic goals.
From implementation to training and continuous improvement, we support you every step of the way - making sure your investment drives measurable results.
Ready to transform your field service?
Let's build a smarter, faster, more responsive service operation together.