IFS support that keeps your business moving
When you need help, you shouldn’t have to wait. Platned’s IFS support services are designed for speed, reliability, and value - giving you around-the-clock access to the right expertise. Our 24/7 Global Support Center connects you directly with skilled consultants, technical specialists, and functional experts who understand your system and your goals. Whether it’s a quick fix or strategic guidance, we’re here whenever and wherever you need us.
Platned + IFS: a partnership built for your success
As an official IFS Gold Services Partner, Platned is proud to be part of the exclusive IFS Partner Success Program (PSP). This elite status gives our customers access to added benefits - along with select IFS services - at no additional cost. It’s all part of delivering greater value, smoother implementations, and long-term support that grows with your business.
What we offer
Trusted IFS expertise, certified by IFS
24/7 IFS Global Support Centre (GSC)
24/7 IFS Managed Services
IFS Functional Consultancy Services
IFS Technical Consultancy - System Consulting
System Engineering
Oracle Database (DB) Services
IFS Upgrade Services (Apps 10 or IFS Cloud)
IFS Business System Health Check
IFS Integrations - Banks and Electronic Data Interchange systems
Boomi Integration Platform for IFS
Frequently asked questions
How do you guarantee high availability for mission-critical ERP systems?
Through automated, round-the-clock monitoring, our IFS Managed Services team targets 99.5% uptime for IFS servers, application services, logs, and Oracle databases. We cover the full infrastructure stack - including third-party integrations—handling patching, updates, environment copies, and backups to help prevent disruptions.
What functional consultancy support do you offer for IFS?
Our certified IFS Functional Consultants optimise your workflows and processes, tailor system configurations, train end-users, and generate tailored reports using tools like Business Reporter, Quick Reports, BI dashboards, and Lobbies.
How can your technical consultants support my IFS environment?
Our Technical Consultants tackle system-wide issues to keep your team productive. They also deliver system engineering services—such as fresh installations, configuration management, clustering, patch and upgrade installs, performance tuning, and troubleshooting.
Do you offer Oracle database support for cloud-hosted IFS systems?
Yes. A dedicated team covers Oracle databases in both AWS and Azure environments. Our support includes implementation, monitoring, performance optimisation, disaster recovery planning, and database availability management.
