Smarter service starts now

Empower your field teams with IFS FSM and PSO, delivered by Platned

In a world where customers expect fast, reliable, and personalized service at all times, meeting those demands - especially in complex field environments - can be a challenge.

That's where Platned comes in. As an IFS Gold Services Partner, we implement IFS Field Service Management (FSM) and IFS Planning and Scheduling Optimization (PSO) to help your teams work more efficiently, boost customer satisfaction, and reduce service costs.

What is IFS FSM?

IFS FSM is a complete cloud-based solution for managing the full field service lifecycle - from work orders and parts logistics to technician tracking, contracts, warranties, and customer feedback.

With FSM, your organization can:

Monitor assets and workforce activity in real time

Automate dispatch and job scheduling

Digitize field processes with mobile-ready tools

Improve visibility across service performance and cost

Deliver seamless, end-to-end service experiences

Whether your focus is maintenance, inspections, installations, or repair, IFS FSM fits your workflow - not the other way around.

What is IFS PSO?

IFS PSO brings AI-powered scheduling intelligence to your service operations. It factors in availability, location, skillsets, priorities, and SLAs to generate optimized schedules that reduce delays and maximize output.

With PSO, you can:

Automate daily scheduling with minimal manual input

Cut travel time and improve fuel efficiency

Re-optimize in real time to handle urgent jobs

Predict delays and proactively manage risk

Improve SLA performance at any scale

Whether you're dispatching 20 field reps or 10,000, PSO ensures the right tech is on the right job—every time.

Intelligent planning and scheduling with Platned

Meeting customer expectations requires faster responses, tighter SLAs and adaptable scheduling. IFS Planning and Scheduling Optimisation (IFS PSO), delivered by Platned, enables real-time, intelligent workforce management to boost productivity, cut costs and improve customer satisfaction.

Proven results include:

35% less drive time
76% lower job costs
300% higher technician-to-dispatcher ratio
49% less subcontractor spend

Read the white paper to find out more.

Download Whitepaper

Transform your service operations with IFS Cloud™️ and Platned

IFS Cloud Field Service Management helps you turn service into a profit center - not a cost. Powered by AI-driven scheduling, mobile tools, and connected asset insights, it gives your teams everything they need to deliver fast, efficient, and customer-focused service. As a trusted IFS Gold Services Partner, Platned helps US businesses deploy and optimize IFS Cloud™️ for measurable gains in productivity, margins, and customer satisfaction.

Key benefits:

Improve first-time fix rates and reduce travel time
Automate scheduling, dispatch, and forecasting with AI
Manage contracts, warranties, and SLAs in one system
Enable remote assistance and predictive maintenance

Download the factsheet to see how Platned and IFS Cloud elevate service performance.

Download Brochure

FSM + PSO: Better together

Individually, FSM and PSO offer powerful capabilities. Together, they create a connected, intelligent service platform that drives real impact:

1. Faster response times

with smart scheduling

2. Improved first-time fix rates

through mobile access and parts visibility

3. Lower costs

via optimized travel and technician utilization

4. Stronger customer relationships

through accurate appointments and updates

5. Scalable operations

that adapt to change and growth

All built on IFS Cloud™, giving you enterprise-grade reliability, evergreen updates, and seamless integration with ERP, CRM, and other business-critical systems.

Great service isn't just about response time - it's about the right resource, in the right place, at the right moment. That's what FSM and PSO deliver together.

Why partner with Platned?

At Platned, we don’t just configure software - we work alongside you to transform your service model.

We’ve helped utilities, telecoms, manufacturers, and service providers unlock the full potential of IFS FSM and PSO. Our team combines deep IFS product knowledge with real-world industry experience to deliver tailored solutions that meet your strategic goals.

From implementation to training and continuous improvement, we support you every step of the way - making sure your investment drives measurable results.

Ready to transform your field service?

Let's build a smarter, faster, more responsive service operation together.