Case Study
Platned simplifies IFS support and consulting for Sumi Agro Europe
Sumi Agro Europe has relied on Platned’s IFS expertise since 2016, benefiting from consistent, continent-wide support. Under a subscription-based service model, Platned delivers fast, dependable resolution of IFS-related issues for users across the UK, France, Germany, Poland, the Czech Republic, and Hungary.
In addition to day-to-day assistance, Sumi Agro also taps into Platned’s cost-efficient consulting services for more complex technical needs and system upgrades. This long-term partnership continues to provide expert guidance and reliable support across multiple European operations.
How Platned has empowered Sumi Agro Europe
Minimized dependency on traditional vendor consulting, cutting down on delays and lowering support costs.
Delivered efficient issue resolution following IFS upgrades, ensuring smoother post go-live operations.
Provided rapid, flexible support with the ability to escalate critical matters immediately.
Offered training and consulting on Boomi integration, resulting in major time savings.
Opened the door to improved system access and stronger SLAs through expert-managed cloud hosting.
I’ve always found Platned consultants knowledgeable and thorough. Accessing technical resource is always fast and, if we do ever need to escalate, the response is immediate and effective. I’ve been very happy to participate in reference calls for prospects considering Platned.
Kam Saran, Group ICT Manager for
Sumi Agro Europe
About Sumi Agro
Owned by Sumitomo corporation, a leading Japanese multinational, Sumi Agro Europe, Part of Sumi Agro Group, specialises in the development and distribution of advanced agricultural products including fertilizers, seeds and herbicides, insecticides and fungicides for plant protection. Using IFS Apps 10 enterprise software on a daily basis across six countries, the company has IFS 200 users.
