IFS Managed Services
Running and maintaining IFS is no small task - it requires deep technical knowledge, cross-functional expertise, and a solid grasp of the application’s architecture. That’s why Platned offers 24/7 Managed Services, giving you round-the-clock access to a dedicated team of IFS specialists with decades of hands-on experience. We handle the complexity, so you can stay focused on driving your business forward.
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Ensure high availability for your IFS environment
24/7 IFS Managed Services
With Platned’s Managed Services, you can count on reliable, around-the-clock support. We’re committed to delivering 99.95% uptime across your critical IFS landscape, including:
IFS application servers
Core services and system logs
Oracle database environments
Our goal is simple: keep your IFS system running smoothly - day and night.
What sets our IFS Managed Services apart
Expertise, proven delivery
Platned’s Managed Services team brings unmatched experience, with most consultants holding over a decade of hands-on IFS knowledge. We specialize in personalized support and have extensive technical skills in both Oracle environments and cloud-based hosting platforms like Microsoft Azure and AWS.
Smart operations, real efficiency
Our focus is on performance and value. We don’t just throw more resources at a problem - we investigate thoroughly to deliver the most efficient and cost-effective solutions for your IFS environment.
Uptime you can count on
We commit to 99.5% uptime - and we consistently outperform it. Our proactive 24/7 monitoring systems currently support 99.97% availability across all critical components, including application services, server infrastructure, and databases.
End-to-end coverage
From core IFS applications and infrastructure to related third-party systems, our team manages everything - patching, updates, system cloning, and backups - so your operations stay secure and uninterrupted.
Flexible by design
No matter where or how your IFS solution is hosted - on-premise or in the cloud - we’ve got it covered. Platned supports all IFS versions, including legacy systems dating back to 2003.
What’s included in Platned’s Managed Services
Platned’s IFS Managed Services are designed to simplify operations, reduce downtime, and give your team peace of mind. Our support extends across all key areas:
Full management of your IFS applications and Oracle databases
Infrastructure support—whether hosted on-premise or in the cloud (Azure, AWS, etc.)
Integration and support for third-party applications
Monthly maintenance for optimal system performance and security
Deployment of IFS and Oracle patches and updates
Environment cloning for development and testing.
Reliable IFS system backups and recovery planning
Optional add-on services based on your specific needs
Need something less than 24/7 support? We offer flexible service models - talk to us about options that fit your business.
What our customers say
“We had multiple businesses with complex requirements & processes. Platned helped us implement finance, inventory, assets management, and rental management areas giving us the benefit of many IFS functionalities. As we were delighted with the implementation, we also signed up for their 24/7 IFS support services as well as some ongoing process improvements. Platned team is easy to work with and friendly. We are pleased to work with the Platned team and recommend them.”
Jimmy Bradley
Deputy Finance Director
Kelly Group
“We've been using Platned's services to manage our applications and databases. Their expertise & solutions have been instrumental in ensuring the smooth operation of our IFS environments. Recently, Platned provided assistance in configuring our WADAKO module to align with our business workflow. They're a friendly & professional team, and we're very comfortable working with them. We look forward to collaborating with them on our future requirements.”
Daniel Lim
IT Support
Mitutoyo
“We have been using Platned IT services for over 8 years now, and they have been a highly professional and friendly team to work with. They assist us with our day-to-day IT requirements and are always available to help with any issues we encounter. The cloud services we receive from them enable us to work from anywhere, anytime, with secure access to our files and folders. Our team is happy to work with them and would highly recommend their IT services.”
Warren Baker
Managing Director
David Charles
“We have been collaborating with Platned since 2019 for Technical Consulting, assisting in BAU, patching, providing support during platform downtimes, ensuring that Paradigm remains on the correct version. The Platned team has consistently been responsive, addressing concerns with the platform promptly, 24x7. Platned stands out as one of the best partners we've ever engaged with. It's thanks to Platned that we continue to use IFS and plan to do so in the foreseeable future.”
Andrew Brownell
General Manager Systems & Services
Paradigm Engineers
“We were previously using an in-house server to host accounting applications and share data.
Platned proposed us to integrate Microsoft SharePoint cloud. Having our emails and data in Microsoft 365 cloud services assured us that our data is safe and available anytime anywhere from any device . This new initiative assisted with better collaboration between teams and provided an uninterrupted business operations.
The Platned team is always very professional in their work and we highly recommend them.”
Ragen Amin
Partner
RMR Partnership
“Within days we had Kasun, a Platned consultant on-site with us, reviewing our processes and how the baseline version could meet our needs. By working through and rationalising our screen sets and workflows together, we were quickly able to reduce the number of interactions needed, saving technicians time and effort on every visit. That equates to a 20% reduction in screen workflows required, he says.”
Adrian Egley
Application Manager
Auto Windscreens
“We consider Platned as an extension of our in-house ERP team. Their expertise in Oracle and IFS Backup solutions enabled us to successfully deliver a key initiative, especially during a time when internal resources were consumed by our ERP upgrade.”
Harley Williams
Head Of Business Systems
Videndum
“I've always found Platned consultants knowledgeable and thorough. Accessing technical resource is always fast and, if we do ever need to escalate, the response is immediate and effective. I’ve been very happy to participate in reference calls for prospects considering Platned.”
Kam Saran
Group IT Manager
Sumi Agro
“The team was even able to resolve some issues for us on-the-day during the very first meeting.”
Paul French
Senior Site Buyer
Ungerer & Company
“Our company was looking to securely move our systems to the cloud … This was successfully carried out by Platned and this service has been incredibly useful to integrate and streamline our data, giving us the flexibility to access files and folders anytime.”
John Thomas
Chartered Certified Accountant
Jolly & Co.
“Platned’s support and management capabilities have allowed us to outsource our internal ICT team without compromising availability or security. Platned Gateway brings together all the resources we could ever need in a single, flexible contract.”
Asanka Amarasinghe
Systems Analyst
Atherton
Platned Gateway: Your IFS support hub
To elevate your managed services experience, we offer Platned Gateway—a centralised support platform that simplifies IFS operations. It delivers:
24/7 expert technical support
Central access to Field Service Management (FSM), Planning & Scheduling Optimization (PSO), and other specialist services
Monitoring tools and proactive system alerts
Support for integrations, routine updates, and incident resolution
Over 99.9% uptime for environments using Gateway
Platned Gateway ensures your IFS solution is always aligned with your evolving business needs—efficient, secure, and fully supported. Learn more about Platned Gateway
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Frequently asked questions
Is Platned’s Managed Service hosting-specific?
No—we support both on-premise and cloud-hosted environments (e.g., Azure, AWS). Our services are version-agnostic, including support for legacy IFS versions.
How does Platned secure and scale IFS Cloud™ environments?
We implement best-practice security, including encryption, backup automation, and cloud-optimized scaling strategies - ensuring your environment is both resilient and flexible.
What industries does Platned support?
Our experience spans manufacturing, energy, utilities, construction, and service industries. We tailor support to your specific sector’s needs.
What’s the advantage of Platned’s global delivery model?
With 24/7 support teams across time zones, you get consistent, responsive service - wherever and whenever you need it.
Let’s talk IFS support
Secure expert management of your IFS environment. Request a no-obligation consultation, audit, or try our services free for one month.
Other Services
Platned IFS ERP Solutions
You can now focus on your core business while we ensure smooth functioning and uninterrupted operations of your total ERP system.
Multinational team of experts armed with multi-dimensional skills & expertise in multiple ERP systems.
Extensive multi-industry knowledge.
Let’s talk
Whether you're rolling out a new system or want to get more from your current platform, Platned is here to help. Let’s build something better - together.
