Meet Platned Gateway
A smarter, more flexible approach to IFS support - focused on your whole business, not just fixing bugs.
Token-based model lets you choose how to use your support: technical issues, upgrades, and more.
Access fast, reliable service from expert cross-functional teams without unnecessary red tape.
Streamlined support with a single point of contact and advice aligned to your business goals.
Maximize the value of your current ERP system and extend its life.
Simplify and accelerate your journey to IFS Cloud with expert guidance and support.
Introducing Platned Gateway - your all-in-one global support hub for everything IFS.
Whether you're running legacy IFS applications or transitioning to the latest IFS Cloud solution, Platned Gateway provides expert support, consulting, training, and upgrade services - all from one place.
One message or call gives you direct access to our global team of IFS specialists, ready to deliver full end-to-end services tailored to your goals.
With 24/7 technical support, industry-leading service uptime of over 99.9%, and in-depth expertise in specialized areas like Field Service Management (FSM) and Planning, Scheduling & Optimization (PSO), Platned Gateway covers the full spectrum of IFS capabilities - whenever and wherever you need it.
Platned Gateway: modern IFS support, reimagined for every platform
Straightforward by design:
No confusing tiered plans or service levels. With Platned Gateway, there’s one flexible model that covers it all - from technical support to consulting - so you’re never left guessing what’s included or paying more for what you should already have.
Backed by in-house experts:
We don’t rely on outsourcing. Platned maintains a strong internal team, investing early in skilled professionals to ensure we’re always ready to support you - with consistency and quality you can count on.
Driven by experience:
Our growing team of over 170 specialists is dedicated to helping you succeed - bringing deep knowledge of IFS systems and real-world business insight to every interaction.
Built to grow with you:
Whether your business is scaling regionally or globally, Platned Gateway is structured to expand seamlessly alongside your needs - offering reliable support without compromising speed or service quality.
Clear communication, every step of the way:
No siloed teams, no runaround. You get one consistent line of communication, giving you visibility and clarity on your support journey from start to finish.
Fast, accountable response times:
When critical issues arise, we act fast. You’ll receive an expert-led response to a top-priority (P1) case in 20 minutes or less, and within an hour for high-priority (P2) cases - so nothing gets lost in the queue.
Deep, specialized knowledge:
From industry-specific needs to technical and functional expertise, our team understands the full IFS ecosystem - including legacy systems, IFS Cloud, Field Service Management (FSM), and Planning, Scheduling & Optimization (PSO).
Our commitment to you
Platned Gateway delivers a unified, no-tier support model - removing the confusion and pressure of picking between Bronze, Silver, Gold, or Platinum plans. With one simplified approach, every client receives top-tier service and attention, without compromise.
We’ve built a team of over 200 full-time professionals, investing early in talent to ensure we never rely on contractors. Our in-house expertise allows us to provide consistent, high-quality support across all IFS solutions.
Designed for growth, Platned Gateway scales effortlessly with your business. You’ll benefit from clear, streamlined communication and a structure that avoids delays and departmental silos.
We respond when it matters most - qualified experts are on hand to address critical (P1) issues within 20 minutes and high-priority (P2) issues within an hour.
With deep industry knowledge and specialized technical and functional experience, Platned Gateway offers complete, reliable support tailored to your IFS environment - no matter the complexity.
Comprehensive managed services for lasting IFS success
Platned’s IFS managed services are designed to ease the burden on your internal teams - freeing you to focus on growth, innovation, and business outcomes instead of system maintenance. As an IFS Gold Services Partner, we deliver expert-led, ongoing support that helps reduce risk, boost performance, and keep your business ready for whatever’s next.
Whether you’re operating on IFS Cloud™ or a previous version, we customize our managed services to fit your unique environment. From system monitoring and administration to updates, backups, and disaster recovery planning, our approach is proactive to reactive - ensuring stability and performance from day one.
We work alongside your team to create the right support model for your business. Whether you need fully outsourced IFS management or a hybrid setup that complements your in-house IT, Platned delivers flexible support across on-premise, cloud, and hybrid infrastructures.
Frequently asked questions
How does the token-based support model work?
Our token model lets you choose how to use your support - whether that’s resolving technical issues, planning an upgrade, training your team, or anything in between. You stay in control of how your support hours are spent.
What makes Platned Gateway different from traditional support models?
Unlike tiered support models, Platned Gateway offers a single, simplified approach. There’s no need to choose between Bronze, Silver, or Gold plans - everyone receives top-tier service from the start.
Who provides the support - contractors or in-house experts?
All support is delivered by our in-house team of over 200 full-time professionals. We don’t outsource, so you get consistent, high-quality service from people who know your system inside and out.
What kind of response times can I expect?
For critical (P1) issues, you’ll receive an expert response within 20 minutes. High-priority (P2) cases are addressed within one hour.
Do you support both legacy IFS and IFS Cloud?
Yes. We support all IFS versions, including IFS Cloud™, IFS Apps 10, and earlier releases. Our team brings deep knowledge of both legacy systems and the latest cloud-based environments.
