Case Study
Atherton strengthens IFS Cloud performance with flexible support
See how Atherton maintained more than 99.5% system uptime by adopting Platned Gateway to support its IFS Cloud environment. This customer success story explores how a unified support approach combines around-the-clock managed services with immediate access to specialist consulting expertise and streamlined project delivery. Discover how centralized coordination improves platform reliability, lowers operational risk, and helps organizations confidently prepare for future upgrades across business-critical IFS operations.
With 160 users, including field service technicians who depend on IFS Cloud every day, continuous monitoring and rapid access to experienced specialists became essential. Learn how Platned helped strengthen operational resilience, improve cross-team communication, and provide on-demand development, finance consulting, and technical support through a single trusted partnership.
Benefits achieved by Atherton
Maintained more than 99.5% system uptime through proactive monitoring and 24/7 managed services.
Enabled rapid access to global technical specialists and consulting expertise when needed.
Increased operational reliability while reducing risk across critical IFS Cloud environments.
Supported future innovation and upgrades through a long-term strategic support partnership.
Platned’s support and management capabilities have allowed us to outsource our internal ICT team without compromising availability or security. Platned Gateway brings together all the resources we could ever need in a single, flexible contract.
Asanka Amarasinghe
Systems Analyst
Atherton
Atherton designs, manufactures, and services sterilization and infection-control technologies across a diverse product range. Solutions include steam sterilizers, low-temperature sterilizers, ultrasonic cleaners, washer disinfectors, drying and warming cabinets, storage solutions, and steam generators.
These products support a wide range of sterilization applications across hospitals and central sterile services departments (CSSDs), aged care facilities, dental and veterinary clinics, and scientific laboratory environments.
