From sleepless nights to seamless service: how Platned helps service leaders stay ahead

Falling behind on service delivery? You’re not alone. But you don’t have to settle for it.

Whether you’re managing mobile teams, overseeing field engineers, or coordinating facility operations, running a service organization today is more challenging than ever. Budgets are shrinking. Customer expectations are rising. SLA penalties are getting harder to avoid. With limited resources and outdated systems, your team can end up constantly putting out fires.

At Platned, we work with service leaders to turn reactive, fragmented operations into structured, intelligent service delivery. With IFS Cloud™ at the core, and tools like Mahara, ParsaAI, and Platned Gateway behind the scenes, we help you improve quality, build stronger client relationships, and take back control.

Strengthen your foundation with project management that works

Every service engagement is a project in motion. Whether it’s a routine maintenance visit or a complex multi-site rollout, your success depends on how well you manage timelines, assign resources, and adapt when things change.

Platned helps you define a well-scoped project plan with clear deliverables. You can allocate skilled and sufficient staff, assign roles, and manage project dependencies more easily. With structured plans and a strong leadership approach, you’re better equipped to adapt to changing client needs, resolve unforeseen challenges, and deliver results.

Send the right people with the right skills every time

Scheduling issues can create delays, increase costs, and frustrate customers. Manual coordination, disconnected systems, and poor visibility often lead to missed appointments or poorly matched skill sets. Platned solves this through IFS Cloud™, using intelligent scheduling and skills-based resource allocation.

You can select the right personnel for the job based on real-time data, availability, and capability. As project progress is tracked in real time, you can identify deviations early and make quick adjustments to keep everything on course.

Equip your teams to succeed in the field

Getting someone to the job site isn’t enough. If they don’t have the right parts, tools, or data, the visit becomes a missed opportunity. Platned integrates IoT-powered asset tracking into IFS Cloud™, giving field teams full visibility into asset location, condition, and usage.

Engineers arrive informed, equipped, and ready to solve problems on the first visit. They can access job history, compliance checklists, and service data on mobile devices, helping them deliver efficient, high-quality service.

Improve communication and collaboration across the board

Miscommunication slows everything down. It causes errors, delays, and frustration. Platned brings everything together through IFS Cloud™, helping teams collaborate effectively and communicate with clarity.

With one unified system, departments share information more easily. Service managers can prioritize tasks and special requests. Teams stay aligned, clients stay informed, and issues are handled proactively. Open communication with clients builds trust and helps strengthen long-term relationships.

Focus on quality and customer satisfaction

Delivering service isn’t just about completing the task. It’s about meeting expectations, building rapport, and earning repeat business. Platned enables ongoing monitoring and control over quality, helping you catch small issues before they grow.

By tracking KPIs and customer feedback, you gain the insight needed to improve performance and exceed expectations. When clients feel heard and informed, they’re more likely to stick with you.

Adapt without risking disruption

System updates are essential for progress, but they often come with risk. A small change can affect a critical workflow if not properly tested. Platned addresses this with Mahara, our automated testing platform for IFS Cloud™.

Mahara replicates your real-world processes and runs test scenarios behind the scenes. It identifies problems before updates go live, allowing you to adapt quickly while maintaining system integrity. The platform also creates a full testing history for audit and compliance purposes.

Automate invoicing and boost financial clarity

Manual invoice processing leads to errors and delays. That hurts your cash flow and your customer experience. ParsaAI, Platned’s intelligent automation tool, takes care of the entire invoice lifecycle.

Integrated with IFS Cloud™, ParsaAI captures, verifies, and routes invoices for approval. This helps reduce processing times, prevent disputes, and give your finance team better visibility. It also improves forecasting and strengthens financial control across your projects.

Get support that fits your business

As your service operation evolves, your systems need to evolve with it. Platned offers Gateway, a flexible support model that gives you access to expert help when you need it.

You use tokens to get assistance with training, reports, workflow changes, or new features. There are no long contracts or delays. Just the support you need, delivered quickly by people who understand your environment.

Great service isn’t just about what happens on site. It’s about everything that supports it.

Platned helps you bring it all together. With IFS Cloud™, Mahara, ParsaAI, and Gateway, we help service organizations deliver faster, smarter, and more confidently. Whether you’re solving scheduling problems, improving communication, or preparing for the future, Platned gives you the tools and expertise to stay ahead.

Let’s talk about what’s keeping you up at night.

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