Empower your mobile workforce - deliver service with confidence

Consult with our experts

Field teams can't perform at their best when hampered by paperwork, lack of information or system delays.

Platned, powered by IFS Mobile Work Order (MWO), gives your mobile operatives everything they need - right at their fingertips.

Why choose IFS-powered mobile work orders?

Seamless online & offline working

The IFS MWO app supports disconnected environments like remote or underground sites. Work orders and task data are fully accessible even offline, syncing later when coverage returns.

Guided, efficient service delivery

Technicians receive intelligent walk-throughs, access asset history, parts lists and safety information - streamlining service and boosting first-time fix rates.

Built-in remote assistance

Experts can join via live camera feed to support field technicians, annotate visuals and troubleshoot in real time - improving accuracy and reducing repeat visits.

Instant back-office integration

Task updates, time entries, parts usage and customer signature data flow immediately into your IFS Cloud system - no manual re-entry required.

Robust install and management capabilities

The app is available on Android, iOS and Windows. User permissions, push notifications and redirects are configured in IFS Aurena Native for a smooth rollout.

What Platned brings to the table

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Rapid, risk-free implementation

Platned deployments include comprehensive configuration of devices, user roles and access, plus full testing of offline sync and push updates.

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Optimised scheduling & business logic

We help configure workflows and define scheduling rules aligned with IFS PSO or your current systems - maximising resource use and service quality.

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Tailored training & adoption support

On-site and remote training for both technicians and supervisors, backed by clear materials and ongoing support.

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Continual optimisation

Ongoing performance reviews, dashboard insights and process tuning to maintain operational excellence and if necessary implementation of complementary products like 'Advanced Forms'.

Real benefits your team will love

Paperless, connected workflows

No more manual forms - everything is digitised from assignment to completion.

High first-time fix rates

Mobile guidance, remote support and full asset context help engineers fix problems in one visit.

True visibility and compliance

Live updates and audit trails ensure SLA adherence, safety compliance and rapid response capabilities.

Scale with confidence

IFS updates twice yearly, and Platned supports seamless upgrades and feature adoption.

Ready to mobilise your workforce?

Platned and IFS MWO streamline your field operations - from offline access and guided execution to real-time sync and remote support - helping you deliver outstanding service.

FAQs – Platned and IFS Mobile Work Order

The app is fully functional in disconnected environments, such as remote or underground sites. All work order data remains accessible, and any changes made offline are synced automatically once a connection is re-established.

Technicians receive guided workflows, access to asset history, safety information, and parts lists. This improves first-time fix rates and helps ensure each job is completed accurately and efficiently.

Remote assistance allows experts to connect with field staff through a live video feed. They can annotate the screen in real time to guide the technician—reducing the need for return visits and increasing accuracy on the spot.

Yes. Updates such as task completion, time entries, and part usage are sent instantly to your IFS Cloud system, removing the need for manual data re-entry and improving operational speed and accuracy.

IFS MWO works on Android, iOS, and Windows. It’s managed through IFS Aurena Native, which enables you to control user access, push notifications, and app behaviour centrally.

Platned delivers a full, risk-free deployment. This includes configuration of devices and access rights, thorough testing of offline sync and updates, plus on-site or remote training for technicians and supervisors.

Yes. Platned helps define workflows and scheduling logic that match your existing systems and service requirements—particularly if you're using IFS Planning and Scheduling Optimisation (PSO).

We offer ongoing optimisation including performance reviews, dashboard insights, and process improvements. We can also help roll out complementary tools such as Advanced Forms for digital data capture.

Field teams will benefit from digitised workflows, fewer repeat visits, and instant access to job-critical information. The result is higher efficiency, improved compliance, and better customer service.

Contact us to discuss your requirements. We’ll guide you through the deployment process, configure the solution to fit your needs, and provide full support to ensure adoption and ongoing success.

Contact us today

To explore how Platned can deploy IFS MWO for your organisation - with full rollout, support and optimisation.

Contact us